Scale chargers, not headcount.

Panop is the AI customer-support layer for EV charging networks, built exclusively for charging point operators. We handle your driver support across voice, email, and chat: answering, troubleshooting, and resolving issues live wherever we can, and routing the rest to your team with full context. We're a team obsessed with making EV charging actually work at scale. The result for you: a cleaner support operation, happier drivers, and the ability to grow your charger fleet without growing your support team.

Drivers reach Panop wherever they already are: - Voice: a natural phone conversation that diagnoses and resolves issues in real time. - Chat & messaging: web chat plus text/WhatsApp-style channels. - Email: drivers email support and Panop handles it end-to-end. Context follows the driver across every channel, so they never have to repeat themselves.

Panop is built exclusively for EV charging support, not a generic chatbot with an EV skin: - CPMS-agnostic, cross-network architecture. - Real remote resolution via OCPP logs and live commands. - An operations platform underneath every interaction. - Built to prove itself on your real ticket data.

No. Panop makes your team more effective, not redundant. It handles high-volume repetitive issues on the front line and routes everything else to your team with full context.

About four weeks, end to end: - Week 1: Document workflows and complete integrations. - Weeks 2–3: Validate and stress-test the agent. - Week 4: Deploy live across your network. The lift on your side is light: connecting the API or OCPP layer. Panop does the rest.

Yes. Panop connects to your CPMS via API and OCPP/OCPI, ticketing and CRM platforms like Zoho and HubSpot, and the OCPP layer directly when needed. Custom integration? Just ask.

Yes! Panop runs live driver conversations in multiple languages and adds new ones whenever an operator needs them. Multilingual support is a requirement, not an add-on.

A lot. You can see which chargers generate which issues and how often, the most common problem categories, and full call logs and transcripts for every interaction.

Absolutely. Panop operates through the software and OCPP layer, so it works across mixed fleets and hardware from different manufacturers, AC and DC alike.

Yes. Panop operates under a Data Processing Agreement with EU-based hosting, access control, encryption, and full GDPR alignment. Your network and driver data stay yours.